Can you accept custom design / logo / packaging?
Yes, we accept fully customized orders. We can customize product material, color, size, logo (printing, embossing, engraving, etc.), packaging and labeling according to your design files (AI, PDF, EPS, CDR). OEM & ODM are both welcome.
What is your MOQ for custom promotional products?
Our MOQ depends on the product type and craft. Normally the MOQ for custom promotional gifts is 100-500 pcs. For some special crafts or materials, the MOQ may be higher. We can also check if we can support a lower quantity for your trial order.
How long is the production lead time for custom orders?
For general custom promotional products: Sample time is 3 to 7 working days. Mass production time is 7 to 15 working days after sample confirmation & payment received. Exact lead time will be confirmed after we know your product details and quantity.
Can you provide a sample before mass production?
Yes, we can provide a pre-production sample to check quality, logo position and effect. Some existing samples can be free, you only pay shipping cost. Customized samples require a sample fee, which will be refunded or deducted from your bulk order when the order quantity meets our requirement.
Do you offer Rush Services for urgent orders?
Yes, we support rush services. The rush lead time is typically 5-7 days after proof approval, allowing us to meet tight deadlines for events or trade shows.
What quality control standards do you implement?
Every product undergoes strict multi-stage quality inspections. Backed by our in-house QC team and modern production lines, we ensure all completed promotional items comply fully with international standards before shipping.